FAQ With LG Business

About LG Business

What does your company specialise in?

We specialise in the design, development, and manufacturing of custom luxury accessories for high end hotels and premium corporate spaces. We create elegant, functional objects that elevate the experience of guests and employees.

What types of luxury accessories do you produce?

We produce a wide range of items, including hotel room accessories, welcome items, bath and spa accessories, personalised desk objects, and custom corporate gifts. Most of our projects are fully customised to meet our clients’ needs.

Do you offer fully custom products or only items from your catalog?

We offer both. Many clients come to us for fully custom creations, but we also offer a selection of existing collections that we can adapt to your visual identity.

How does the design and concept development process work?

You share your idea or your needs with us. Our creative team then develops proposals that reflect your brand universe. Once the direction is approved, we produce detailed visuals and then a prototype before launching production.

What makes your products suitable for luxury hotels and premium corporate environments?

Our products combine quality, durability, and refined aesthetics. Each piece is designed to withstand intensive use while maintaining an elegant, polished appearance. The materials, finishes, and techniques we use meet luxury industry standards.

Do you provide creative guidance if we do not have a defined concept yet?

Yes. Many clients approach us with only a broad idea. We guide them at every step to turn that idea into a clear, coherent concept.

Can you match our brand style and identity?

Yes. Our work always starts with a full understanding of your visual identity. We ensure every accessory reflects your codes and values accurately.

Production and Materials

What materials do you use to create your accessories?

We work with a wide range of premium materials, including wood, metal, vegan leather, natural textiles, ceramics, and high quality plastics.

Do you offer eco friendly or sustainable materials?

Yes. Sustainability is at the core of our approach. We offer recycled materials, certified textiles, biodegradable options, and raw materials sourced responsibly.

How do you ensure the quality and durability of your products?

Every product goes through strict quality checks at each stage of manufacturing. We work only with manufacturers and artisans who specialise in premium accessories for the hospitality and corporate sectors.

Are your products made in Switzerland or abroad?

Design and project management are handled in Switzerland. Production is carried out by carefully selected partners in Europe and internationally, depending on the materials and techniques required.

Can you source specific materials or fabrics on request?

Yes. If you have a specific material in mind, we can source it or propose an alternative of comparable quality.

Process and Customisation

What information do you need before starting a project?

We typically request your brand guidelines, your material preferences, the quantities required, and any references or inspirations you may have.

How long does the process take from design to delivery?

Timelines vary by project. On average, you should expect between four and twelve weeks from design to delivery. More complex projects may take longer.

Can you produce a sample or prototype before full production?

Yes. Prototypes are essential to validate aesthetics, materials, and finishes before final production.

How much creative control do we have during the design phase?

You can be as involved as you like. Some clients prefer to be very hands on, while others prefer our team to lead the creative process. You choose the level of involvement that suits you.

Do you handle customisation elements like embroidery, engraving, embossing, or printing?

Yes. We offer several premium customisation techniques such as embroidery, engraving, embossing, hot stamping, metal plates, and high quality printing.

Pricing and Orders

What is the typical price range for custom luxury accessories?

Pricing depends on materials, complexity, and quantities. We work across a wide range of budgets and always propose solutions tailored to your needs.

Do you have minimum order quantities?

It depends on the product, but we work with both independent boutiques and international hotel groups.

How are quotes calculated?

Quotes take into account design complexity, materials, customisation techniques, prototyping, and final quantities.

Can you handle large scale orders for hotel chains or corporate groups?

Yes. We have extensive experience managing large orders for multi site brands.

Do you offer discounts for recurring orders or high volumes?

Yes. Clients who order regularly or in large quantities benefit from preferential pricing.

Logistics and Delivery

Do you ship internationally?

Yes. We ship worldwide.

How long does delivery take once production is complete?

Between one and three weeks depending on the destination.

How do you ensure safe delivery of fragile products?

We use reinforced packaging and product specific protections to ensure damage free delivery.

Can you help with customs formalities or import documentation?

Yes. We provide all necessary documentation and can coordinate with your logistics team.

Sustainability and Ethics

Are your materials sourced through responsible supply chains?

Whenever possible. We offer many eco friendly options and we are transparent about our sources.

What is your approach to environmental responsibility?

We encourage the use of durable materials, we work with responsible partners, and we prioritise designing objects made to last.

Do you work with ethical and transparent suppliers?

Yes. We select partners based on quality, ethics, and reliability.

Customer Support and Guarantees

What guarantees do you offer on your products?

All our products are guaranteed against manufacturing defects.

How do you handle issues related to defects or delivery problems?

We promptly replace any product with a defect or manufacturing issue. Customer satisfaction is our priority.

Can you support a long term relationship?

Yes. Many of our clients work with us over several years and across multiple projects.

Do you offer after sales service?

Yes. We remain available after delivery for reorders, new creations, or any other request.

Project Types and Use Cases

Which accessories are most in demand from luxury hotels?

Courtesy trays, desk organisers, service pouches, bathroom accessories, laundry bags, and welcome items.

Which items are most popular in corporate offices?

Personalised desk accessories, meeting room items, and premium corporate gifts.

Can you create custom gifts for events or VIP clients?

Yes. We often create exclusive items for events, launches, or high end clients.

Do you work with interior designers or hotel procurement teams?

Yes. We regularly collaborate with designers, branding agencies, and procurement departments.

For New Clients

I have never ordered custom accessories. Where should I start?

Start by sharing the style, atmosphere, or emotion you want to convey. We then guide you through materials, prototypes, and design options.

What sets you apart from other accessory suppliers?

Our Swiss artistic direction, our mastery of custom work, our sustainable materials, and our personalised service. Every project is handled with precision and care.

Why should a hotel or corporate brand choose you?

Because we create true custom pieces that strengthen your identity and elevate the experience of your guests. Our manufacturing quality and reliability are why many international brands trust us.